3 ways to resolve a conflict
Author: Dorothy
Walker
About the TED Institute: "We know that
innovative ideas and fresh approaches to challenging problems can be discovered
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Summary:
The author shares a personal experience of witnessing a heartwarming reunion of a veteran with his family, highlighting the contagious nature of energy and emotions. They discuss the concept of energy transference, where positive or negative energy can affect those around us. Drawing from their research on dispute resolution, the author emphasizes that positive energy transference is a learnable skill that can be used to resolve conflicts in various settings. They provide three steps to effectively resolve conflicts using positive energy: preparation, diffusing the conflict and moving forward, and reaching an agreement.
Prepare: When
mediating a conflict, it is essential to avoid jumping into it when emotions
are high. Instead, schedule a future meeting when emotions have settled, and
prepare by creating a comfortable environment and cultivating positive energy
through meditation.
Diffuse and
move forward: During the mediation process, observe, listen, and
ask neutral questions to defuse the conflict and encourage collaboration. This
pause allows negative energy to dissipate, providing an opportunity to
introduce positive energy into the conversation. Focus on collaboration, ask
about cost and timelines, and explore alternative possibilities.
Make an
agreement: Once the conflict has been diffused, and a
consensus is reached, it is important to formalize the agreement, either verbally
or in writing. This helps solidify the resolution and prevents
misunderstandings in the future.
Harnessing
positive energy through compassion, empathy and sincere intentions, anyone can
resolve conflicts using their positive energy. It requires will and the belief
that conflicts can be resolved.
References:
TED Institute. (2020, April 1). 3 ways
to resolve a conflict | Dorothy Walker | TED Institute [Video]. YouTube. https://www.youtube.com/watch?v=r4xPwhcnS-Q
This article highlights the importance of positive energy in conflict resolution and provides practical steps to achieve it. I agree that preparing for the mediation process and diffusing the conflict with empathy and collaboration are crucial for a successful resolution. Capitalizing on positive energy can create a conducive environment for open communication and understanding, ultimately leading to more effective conflict resolution. It's a valuable reminder that the way we approach conflicts can have a profound impact on the outcome and relationships within the organization.
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